Privacy Policy

When you send an inquiry, request a quote, open a chat, or email us, we may collect your name, company name, email address, phone number, country or region, product interest, quantity, delivery destination, customization notes, reference files, and message content.

Our website may also receive basic technical information such as browser type, device type, referring page, approximate location derived from network data, pages visited, and timestamps. This helps us maintain the website and understand which product information is useful to visitors.

We use personal and project information to respond to messages, recommend bottle options, prepare quotations, arrange sample discussions, confirm artwork or accessory requirements, plan production communication, and provide after-sales support.

We may also use aggregated website activity to improve page structure, product navigation, form reliability, and customer-service workflow. We do not sell personal information.

We may share necessary project details with internal sales, design, sourcing, production, quality-control, logistics, and administration staff. When needed for a specific request, we may also share limited information with service providers such as website hosting, email, online chat, payment, shipping, customs, or document-support providers.

These parties should only use the information for the service or transaction involved. We may disclose information if required by law, regulation, legal process, or a reasonable request from an authority.

If you send bottle photos, logo files, artwork, drawings, packaging references, or brand materials, we use them to evaluate feasibility, match accessories, discuss decoration, or prepare samples. Please avoid sending confidential materials unless they are necessary for the project conversation.

Project files may be kept with the related inquiry or order record so our team can continue communication accurately.

The website may use cookies or similar technologies for basic site operation, language handling, chat availability, security, and performance review. You can adjust cookie settings in your browser, although some features may work less smoothly after cookies are blocked.

We keep inquiry, quotation, sample, and order records for as long as needed to support communication, fulfill business obligations, resolve disputes, keep accounting or shipping documents, and comply with applicable laws.

We use reasonable organizational and technical measures to protect information. No internet transmission or storage system can be guaranteed as completely secure, so please choose appropriate channels before sending sensitive commercial details.

Because LUXFLACON works with buyers and partners in different countries, information you send may be processed in locations outside your country or region. By contacting us through the website, email, or chat, you understand that cross-border communication may be involved.

You may contact us to request access, correction, update, deletion, or restriction of personal information where applicable. We may need to verify the request and may retain certain records when required for legal, accounting, transaction, security, or legitimate business reasons.

You can opt out of non-essential marketing messages by contacting us or using the unsubscribe method included in a message, when available.

For privacy questions or requests, contact LUXFLACON at [email protected]. Please include enough detail for us to identify the relevant inquiry, order, or communication record.