Frequently asked questions

What to know before placing an order

Find practical guidance on choosing bottles and components, arranging samples and preparing a production order. For requirements specific to your project, talk to our team.

Choosing a bottle

Send a reference image, target capacity, intended use and preferred pump or cap to help us identify suitable options.

Preparing samples

Tell us the finish, components and decoration you want to review, along with your budget and target review date.

Planning your order

Share your quantity, packing requirements, destination and launch date early so we can discuss a realistic production schedule and payment terms.

What information do you need for a bottle inquiry?

Share the bottle type, capacity, closure style, decoration, quantity and destination country, along with any reference images or existing samples. If the bottle needs to match a brand color or fit an outer box, include those requirements from the start.

Can you find a similar bottle from a photo?

Yes. Clear front and side photos, approximate height and diameter, and the intended filling volume help us make an initial comparison. If you have the bottle, neck measurements and details of the fitted pump or cap help us assess component compatibility.

How do I arrange samples?

We first discuss whether an existing mold, a similar model or a custom design is the most practical option. We then confirm sample costs, available finishes, components, delivery arrangements and the review schedule before you move toward a production order.

What determines the minimum order quantity?

The minimum depends on the bottle, decoration process, component sourcing, packing requirements and whether you choose a standard or custom design. Special colors, coatings, printing and new component combinations may require higher quantities; we confirm the minimum for your specification.

What customization options can I discuss?

Options include color coating, frosting, printing, hot stamping, labels, logo placement, matching caps and pumps, and outer packaging. Suitability depends on the glass surface, artwork, durability requirements and budget, so the available options are confirmed for each project.

How much time should I allow for a new project?

Plan for model selection, sample preparation, artwork approval, component checks, production, quality checks, packing and freight arrangements. Custom decoration or new components usually require more preparation than a repeat order. Share your launch date so we can discuss a realistic schedule.

How are payment terms agreed?

Payment terms are set out in the quotation, pro forma invoice, or order documents. Depending on the project, the schedule may include sample fees, a deposit, and a balance payment before shipment release, with production and inspection milestones agreed in advance. The exact terms depend on your order and are confirmed before you proceed.

What should I do if there is a problem with my delivery?

Keep the cartons and packing materials, take clear photos or videos, note the affected quantity and contact our team promptly. Record batch details and the condition of both the packaging and products before moving or repacking the goods where possible. This information helps us investigate the issue.

Have a question about a particular bottle?

Send the product link, your target quantity and destination through chat or an inquiry. These details help us give you an answer specific to the item.